Shipping + Returns
 

Shipping + Handling

All orders shipped via FedEx Ground. All of our pieces are handmade, (thrown on a wheel or hand built, glazed and fired) any items out of stock will be created from scratch. Please allow 2-3 weeks for order to ship. International shipping is available upon request, please reach out to us at info@matchstoneware.com for more information.

Shipping your order is an essential part of the customer experience when shopping online. At Match Stoneware, we take great care to ensure that your order is shipped safely and efficiently. From the moment your order is placed to when it arrives at your doorstep, we track and monitor your shipment's progress to ensure a timely delivery. We work with reputable courier partners to ensure your order is handled with the utmost care and attention. Our packaging is designed to protect your items and keep them safe during transit. Whether you're ordering for yourself or sending a gift, our shipping process is designed with you in mind.

At Match Stoneware, we take great pride in the quality and craftsmanship of our products. However, due to the unique nature of our handmade items, we do not accept returns. Each piece is carefully crafted by skilled artisans and may vary slightly in color, size, and texture. We believe that these variations only add to the beauty and charm of our stoneware. We encourage our customers to carefully consider their purchases and ask any questions they may have before making a purchase. In the unlikely event that a product arrives damaged or defective, please contact us immediately so that we can work together to find a suitable solution.